Insure & Go wants details which my parents won’t disclose
Posted on January 16th, 2010
While I was on holiday in Madrid I was robbed of my camera, iPod and wallet. I submitted a claim for £537 to Insure & Go. It asked for a number of documents which I supplied, apart from the details of my parents’ household insurance policy. My parents insist this matter is between me and the insurance company and refuse to give me the information. Consequently, Insure & Go refuses to consider my claim. MH, Epsom, Surrey
Your father spoke to his own insurance company who told him that if you claimed on his policy it might affect his no-claims discount. His view is that you have returned home to live but pay rent as a lodger and he wouldn’t expect lodgers to claim on his insurance.
Insure & Go says its actions won’t affect his no-claims discount if your father’s insurance company is signed up to the industry-wide Personal Effects Insurance Contribution Agreement and he has an all-risks policy covering claims made for losses abroad. If he doesn’t, it won’t contact the insurer and will consider your claim but it won’t go ahead until it has the details of your parents’ policy. Try to persuade your father to release the information.
• Email Margaret Dibben at [email protected] or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. Letters are selected for publication and we cannot give personal replies. The newspaper accepts no legal responsibility for advice.
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Tags: Details, Details Parents
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