I need to help my mother but Lloyds won’t listen
Posted on February 6th, 2010
My mother has an aggressive form of dementia and has been sectioned. We have applied for power of attorney but are still months away from it being granted. She pays her house insurance by direct debit to Lloyds. Because the house was empty, we told the bank because the policy says the house must not be empty for more than 30 days. Lloyds recently wrote to my mother asking if the house was still empty. We explained her circumstances with a letter from her doctor but the bank refuses to deal with us as we have no power of attorney.
It insists my mother gives us authorisation, even if she signs with an “x”. As she is incapable of understanding such a letter, this would amount to fraud. We simply want to know if the house is insured because they are still taking the direct debits. JG, Tunbridge Wells
Lloyds quickly phoned to reassure you that the house is still insured. It has passed your comments on to the admin team to make sure that others in your situation receive a better service.
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